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INTERNET SALES 1-800-777-9440

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Customer Support

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Sales Support: 1-800-777-9440
Parts/Service in Kansas City Metro: 816-246-1018
Parts/Service in Topeka: 785-272-8800
Parts/Service in Des Moines: 515-253-2600
Parts/Service in Omaha: 402-891-8500


Customer Satisfaction has always been our number one goal at Factory Direct Appliance. We have grown into one of the largest independent distributors of household appliances in the United States because we make sure you are completely satisfied. Thousands of existing clients come back for every appliance need because we truly are the best in the business. With over 45 sales professionals, our experience in the industry is unrivaled by any company. Our experience translates into fewer returns, higher expectations and a better purchasing experience.

However, as much as we try to ensure your appliance purchasing process is seamless, from time to time various difficulties may arise. For this reason, our customer service department and service department are equipped to handle any issue that may arise. This includes damaged product, returns, exchanges or any service issues you may have. Again, we have an exceptional team that is unrivaled in the industry and we want to provide you with unequaled Attention, Service and Appreciation.

Please use the navigation on the right side of this page to find any information you need. If you choose to contact us via email, please use the Contact Us button at the top right of this web page.

Again, thank you for choosing Factory Direct Appliance. We truly appreciate your business.